Privacy Policy

When you submit a quote request or contact us through this website, we collect the following personal information:

• Your name

• Your phone number

• Your email address

• Details of the service you require

• Any additional information you provide in your message

We do not collect any sensitive personal data (such as health, racial or religious information) through this website.

We use the personal information you provide solely for the purpose of:

• Responding to your enquiry and providing a quote

• Carrying out the plumbing, heating or gas services you request

• Contacting you about your booking or appointment

• Maintaining records of work carried out for warranty and Gas Safe compliance purposes

We do NOT use your data for marketing, profiling, or sell it to third parties.

We process your personal data under the legal basis of:

• Consent — you have voluntarily provided your details via our contact form

• Contract — processing is necessary to provide the services you have requested

• Legal obligation — we maintain records as required by Gas Safe Register regulations

Your personal data is stored securely and accessed only by Claudiu (the business owner) for the purpose of providing our services. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Quote request data is retained for a maximum of 24 months unless you become an active customer, in which case records are retained for the duration required by Gas Safe and warranty obligations.

We do not share, sell, or rent your personal data to any third party. We may share necessary information with:

• Gas Safe Register (for compliance verification)

• Your gas supplier or warranty provider (only with your consent)

• Insurance providers (only in relation to a specific claim)

We never share your data for marketing purposes.

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

• The right to be informed about how we use your data

• The right of access to your personal data

• The right to rectification if your data is inaccurate

• The right to erasure (the right to be forgotten)

• The right to restrict processing

• The right to data portability

• The right to object to processing

• Rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us using the details below.

This website does not use tracking cookies, advertising cookies, or third-party analytics. We use only essential technical cookies required for the website to function (such as the admin session cookie). No personal data is shared with advertising networks.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and Gas Safe reporting requirements. Quote enquiries that do not result in a booking are deleted after 24 months.

If you believe we have not handled your personal data in accordance with this policy or the GDPR, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

C Anderson Plumbing & Heating

Email: info@candersonplumbing.co.uk

Phone: 0203 000 0000

Service area: Harrow (HA) & North-West London (NW) postcodes